FAQ – AMAVII Eyewear

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FAQ

WHAT’S THE STATUS OF MY ORDER?

We include your tracking number and tracking link in your shipping confirmation email. From there you can find out in real time where your package is. Please allow 24 hours after placing your order for the status of your order to be updated.

 

I WOULD LIKE TO CANCEL MY ORDER:

Orders are being sent out as you read this and cannot be canceled while being processed. Once you receive your item you can take advantage of our easy returns process.

 

I NEED TO CHANGE MY SHIPPING ADDRESS OR MAKE OTHER CHANGES TO MY ORDER:

Due to our quick shipping times, we cannot update your address or make changes once your order has been placed. If we receive your order back as “Return to Sender,” our Returns Department will issue store credit within 5-7 business days of receiving the package so you can conveniently replace your order with the correct address. 

 

MY ITEM DOESN'T FIT/I DON'T LIKE IT, AND WANT TO RETURN IT:

No problem at all, you just need to mail the return item(s) to this address & we'll reimburse you for the shipping fee:

 

Warehouse Info

 

USA 

Name

AMAVII Eyewear

Address Line 1

472 Amherst St.

Address Line 2

Unit 7161251

City, State, Zip Code

 Nashua, NH, 03063

Phone

+1 781-491-0874

 

Canada 

Name

AMAVII Eyewear

Address Line 1

3130-580 Seaborne Avenue

Address Line 2

HK-41756

City, State, Zip Code, Country

 Port Coquitlam, B.C., V3B 0M3, CANADA

Phone

+1 778-727-1427

 

Asia-Pacific 

Name

AMAVII Eyewear

Address Line 1

25/F, 9 Des Voeux Road West, 

Address Line 2

Sheung Wan, 

City, State, Zip Code, Country

 Hong Kong

Phone

+852-9511-7044

 

Please send the contents you received in its original packaging (using the most economic shipping method to us is fine) to the address above and email us the shipping receipt and order number to verify. Unfortunately, due to the high-demand we cannot confirm the availability of items for exchanges by mail. 

 

I RETURNED MY ORDER, WHEN WILL MY REFUND BE ISSUED?

Our Returns Department typically takes 5-7 business days after receiving an item to issue a refund. You will receive an email once your refund has been issued.