US ORDERS

We offer free express delivery on all orders over USD 150:

-Express Shipping with DHL Tracking | 1-4 working days

For orders below USD 150, customers have the ability to choose from the following shipping methods:

-Standard Shipping with Tracking | 1-8 working days

-USD 30 DHL Express Shipping | 1 - 4 working days

For orders, USD 130 and below, customers have the ability to choose their preferred shipping method and rate.

INTERNATIONAL ORDERS

We offer free express delivery on all orders over USD 200:

Express Shipping with DHL Tracking | 1-4 working days

For orders below USD 200, customers have the ability to choose from the following shipping methods:

-Standard Shipping with Tracking | 1-8 working days**

-USD 30 DHL Express Shipping | 1 - 4 working days

For orders, USD 150 and below, customers have the ability to choose their preferred shipping method and rate.

**The number of days listed above are estimates based on working days and are not guaranteed; all transit times can be impacted by customs delays. Other delays that can impact the number of days for delivery are weather and transit delays. Few countries are exempted from free express shipping. You may check the shipping fee at check out.

PROCESSING TIME

Orders typically ship the next business day. Orders only ship on business days, Monday - Friday. Orders placed Friday-Sunday will ship out Monday.

SHIPPING ADDRESSES

Orders cannot be shipped to P.O. boxes.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders. When selecting our free shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe. The number of days listed above is estimated based on working days and is not guaranteed; all transit times can be impacted by weather and transit delays.

DUTIES & TAXES

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

REFUSED SHIPMENTS / RETURN TO SENDER

If a shipment is refused upon delivery, the shipping charges, any import fees, and the cost of returning the package that is incurred will be handled by the customer. The amount will be deducted from the customer's merchandise refund -- the order's original form of payment. 

CANDLES

At AMAVII all our candles are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace, or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return your unused product within 14 days of purchase. The buyer is responsible for shipping costs on all return items. We do not offer exchanges at this time.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping, and handling within 14 days of delivery. Please contact us at info@amavii.com for further details.

MODIFICATION

AMAVII may revise, change, and update these Terms and Conditions at any time. Your continued usage of the website after any changes to these Terms and Conditions means you accept those revisions. Any aspect of the Website may be changed, supplemented, deleted, or updated without notice at the sole discretion of AMAVII. AMAVII may also change or impose fees for products and services provided through the Website at any time at its sole discretion.

ADDITIONAL INFORMATION

AMAVII reserves the right to hold any order for security and other reviews. If your order is affected, you will be notified within 1-2 business days.

To better serve our global customers spanning from the US, Europe, and Asia, our logistics center is located in Hong Kong and multiple receiving warehouses.

US ORDERS

Returns and exchanges must be processed within 30 days from the purchase date.

INTERNATIONAL ORDERS

Free & Easy 30 days returns are offered for these countries:

USA

Singapore

Hong Kong

Japan

Korea

Taiwan

Indonesia

Malaysia

Philippines

Thailand

Vietnam & expanding.

Returns and exchanges must be processed within 30 days from the purchase date. Customers outside of the countries listed above are responsible for shipping costs.

1. CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

2. **SALE/DISCOUNTED ITEMS

On-sale or discounted items are only eligible for store credit refunds and item exchanges. On-sale or discounted items are not eligible for refunds on the original form of payment -- some cases are subject to approval and will have to be reviewed for evaluation.

3. REFUNDS

Returns take 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

4. SHIPPING ON US

AMAVII will be responsible for the return shipping costs for the following cases:

-Fit issue

-Exchanges for a different pair (same value as the original order)

-Orders without promo codes or discount

-Orders that are not on sale

5. RETURN SHIPPING COSTS

We do not currently offer prepaid return labels. Our returns shipping reimbursement applies to standard shipping rates only. The customer bears the cost difference between Standard and Express shipping rates for orders paid on Express Shipping. Customers will be responsible for the return shipping cost for approved refunds on sale or discounted items.

Our system allows us to refund only the full amount per transaction. We process the reimbursement of the return shipping fee via:

a.) PayPal email

b.) Store Credit (no expiry date)

c.) Telegraphic Transfer

6. HOW TO SEND IN YOUR RETURN/EXCHANGE

Email us at info@amavii.com with the subject title “Returns”. Please include the Order Number and Reason of Return to the body of your email and our Customer Service Representatives will guide you with the rest.