OFFERS FREE EXPRESS SHIPPING & FREE RETURNS
We offer free express delivery on all orders over USD 150:
Express Shipping | 1 - 3 working days
For orders below USD 150, customers have the ability to choose from the following shipping methods:
- Free Standard Shipping | 1 - 8 working days
- USD 30 DHL Express Shipping | 1 - 3 working days
For orders USD 130 and below, customers have the ability to choose their preferred shipping method and rate.
Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.
We do our best to ensure the timely delivery of all orders. When selecting our free shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe. The number of days listed above are estimates based on working days and are not guaranteed; all transit times can be impacted by weather and transit delays.
DUTIES & TAXES
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
RETURNS & EXCHANGES
Items purchased are eligible for a full refund if returned within 30 days of purchase, with shipping on us.You will have up to 30 days after items have been purchased to exchange for anything else on the website.Discounted items are not eligible for refund, exchange, or store credit. Due to the nature of the
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Returns take 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
ON SALE ITEMS
Sale/discounted items are only eligible for store credit refunds and item exchanges only. Exchange items should have the same value as the original order. We also offer free exchange for fitting issues. Refunds to the original form of payment are subject to approval and will have to be reviewed on a case-by-case basis.
Our returns reimbursement applies to a standard shipping rate only. For orders paid on Express Shipping, the customer bears the cost difference between Standard and Express shipping rates.
HOW TO SEND IN YOUR RETURN/EXCHANGE
Email us at firstname.lastname@example.org with the subject title “Returns” , Order #, Reason of Return and we’ll guide you with the rest.
At AMAVII all of our candles are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items. We do not do exchanges at this time.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at email@example.com for further details.